Skill Sets of a Highly Successful Community Manager
The following are what I consider the most important core skill sets of a successful Community Manager
o Strong negotiation skill sets
o Conflict Resolution skill sets
Ø Relationship Management Skill Sets
o Intuitive
o Receptive
o Perceptive
o Compassionate
o Neutral
Ø Content Management Skills
o Content curating
o A Deep understanding of the meaning of Social Media and Delivery of Social Content
Ø Multiple language fluency skills with English as the Lingua Franca
o In today’s global arena English is the common language of choice
Ø Outstanding communication skills with the ability to speak to the ideology of the target social consumer
o Social and cultural ideologies play a critical role in the market place
o Writing/reading skills
o An eighth sense and heightened people intuition
o Objective disposition
o Contact Management Skill sets
Ø Deep knowledge of the target market, its related niches, and target audience
o Disposable Income
o Disposition
o Education
o Social and Cultural Ideologies
Ø Deep knowledge of the commercial products within the target markets
o their competitors
o consumers
o Understanding trends
o Creating trends
§ Social
§ Cultural
§ Economic
§ Regional
§ Global
o Highly influential
Ø A dynamically adaptive disposition
o Community Management
o Content Management
o People Management
Ø Technology Savvy
o Database Management
o Social platforms adept
o Ability to learn a technology on the fly
o Ability to adapt and dynamically learn on the fly
Thank you and Happy Social Media Cyber Trails…
Market Engineering Strategist
Systems & Network Security/Computer Forensics
Technologies Analyst (since 1989)
“Encouraging Innovation Through Though Process” © All WWRR
P.S., This document is a work-in-progress. Please feel free to message me with your feedback and suggestions, additions or comments. If your feedback is added to the document you shall be given credit.
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